Contact Centre Solutions

Historically contact centre solutions have been complex and costly, often requiring multiple servers based on multiple technologies from multiple vendors, and unable to scale down to the needs of small to medium sized enterprises. The CrossPoint approach to contact centre solutions is simpler and much more cost effective.

Using our IP telephony platform as a base, both inbound and outbound contact centre features can be enabled economically as required. It is important to have a contact centre solution in place which is easy to integrate, user friendly, easily monitored, measurable and more importantly provides a historical view of all customer interaction. Every contact centre is unique, to discuss your specific requirements contact us today!

Additional information