IT Support

IT Support - Managed Desktop/User Support

With extensive experience in the day to day management of IT operations, the Crosspoint team of qualified engineers offer dedicated IT support that keeps your business running smoothly. Whether it is a small issue or one that brings your business to a halt, CrossPoint provide help instantly to minimise downtime and ensure operations are returned to normal immediately with minimal fuss.

From service desk support to technical assistance or 24/7 IT support we understand the importance of providing reliable, fast, proactive solutions to technology issues when they arise. We offer you peace of mind with an efficient and responsive IT service which offers you cost savings and more time to focus on the revenue generating activities within your business .Monitoring is performed regularly and is part of our account management process, which acts as the main contributor to customer satisfaction and seamless IT management.

After Hours Support – 24/7

Looking for round the clock support for your team nationally or internationally? At CrossPoint we have technical experts on hand 24/7 to assist your IT needs. We offer tailor packages to suit your business requirements and deliver fast, efficient responses after hours to your IT requests.

Help Desk Support

Our dedicated helpdesk team provide technical and end-user support to organisations across Australia. Over the phone, in person or via email our Senior Level engineers are experienced in IT resolution in the areas of business application, end-user support, software and IT technical support. Our teams are based locally meaning IT technicians can be onsite instantly to offer full IT support.

Onsite Support

Think of us as your in-house IT Team. CrossPoint Onsite Support can be utilised on a full time basis or on demand. Our service is tailored to fit your business requirements as such we take time to understand your process and what is important to you. Our engineers are professional, qualified and customer-focussed and are expert in developing IT solutions for business problems. Backed by comprehensive SLA’s a CrossPoint onsite support solution is sue to exceed your expectation.

Remote Support

Are you looking to save time and money on your IT? Remote IT support offers all the advantages of real time onsite support in a more cost effective solution. CrossPoint remote support service mean our team responds to your It requests via email, phone remotely. We connect into your system through secure channels and resolve the problem immediately.

Incidents are managed, recorded and assigned according to best-practice ITIL methodologies, so you can rest assured your operations are managed in the most professional manner.

Reporting and System Review & Auditing

All support requests are logged and monitored throughout the lifetime of their duration. Tracking allows clients to see where their support request is up too and how it is progressing. Our IT Support services are backed by competitive SLAS. Clients have access to monthly activity statements which give insight into the helpdesk support activity completed in that period. CrossPoint offer a transparent and experienced support request and resolution service.

From casual support to fixed ongoing pay per user/per month plans, CrossPoint can tailor a solution to fit your business.

Looking for Managed IT Support – Contact Us

Additional information